Previous version: effective January 2024, last reviewed October 10, 2025. This version replaces it in full.
This Privacy Policy explains how EazyDone Inc., operating under the brand name EazyDone ("EazyDone," "Company," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you use our Services, including our text messaging (SMS) program.
Who we are. EazyDone Inc. is located at 1013 Centre Road, Suite 403-B, Wilmington, Delaware 19805, USA. You can contact us at done@eazydone.com.
Acceptance. By accessing or using our websites, web applications, mobile applications, messaging features, tools, or related services (collectively, the "Services"), you acknowledge that you have read and understood this Privacy Policy. Capitalized terms not defined here have the meanings given in our Terms of Use at https://www.eazydone.com/terms-of-use.
SMS Privacy at a Glance
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. This includes your mobile phone number, SMS consent, and message content.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. All categories of sharing described elsewhere in this Privacy Policy exclude text messaging originator opt-in data and consent.
What we collect and store: your mobile phone number, your SMS consent record, and the content and details of every SMS message sent through EazyDone. We collect, store, and monitor all SMS messages on the EazyDone platform (see Section 4).
Number masking: we do not directly display your personal phone number to the other party. Messages are routed through an EazyDone proxy number. You are not prohibited from sharing your own number during a conversation if you choose to.
Opt out any time: reply STOP to any EazyDone text. Reply HELP for help, or email done@eazydone.com. Message and data rates may apply. Message frequency varies.
1) Scope and Our Platform
This Privacy Policy applies to personal information we process in connection with the Services, including our website at https://www.eazydone.com and our web platform at https://eazydone.com (together, the "Platform").
EazyDone is a community-powered marketplace. Families and individuals ("Service Bookers") find trusted local service providers ("Doers") through participating communities, such as schools, synagogues, community centers, employers, and other organizations ("Communities"). Doers join through Community member referrals, recommendations, or invitation by EazyDone.
2) Eligibility (18 and Over Only)
The Services, including the SMS program, are available only to individuals who are at least 18 years old and able to form a binding contract. Doers must also be at least 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it and close the account. If you believe we may hold such information, contact done@eazydone.com.
When you create an account, you must confirm that you are at least 18 years old. We rely on that confirmation. If you provide false age information, you are in breach of our Terms of Use and we may close your account. If you know of a user who is under 18, please tell us at done@eazydone.com.
Service Bookers may request services for their household, including services for children (for example, tutoring or childcare). In that case, the adult account holder is responsible for any information they provide about their children, and should share only what is needed for the Booking.
3) Personal Information We Collect
3.1 Information You Provide
Depending on how you use the Services, you may provide:
Contact information: first and last name, email address, mailing address, and mobile phone number;
Account and profile information: username, password, photo, services offered, service area, availability, and preferences;
Community information: the Community or Communities you belong to or were invited through, and any referral you make or receive;
Content you submit: text, images, audio, video, reviews, and associated metadata;
Booking information: details of services requested or provided, such as time, location, and price;
Messages: in-platform messages and SMS messages sent through the Services (see Section 4);
Feedback and correspondence: support requests, survey responses, and other communications with us;
Demographic information: city, state, country, and postal code;
Communication preferences: email, newsletter, and SMS choices; and
Other information you choose to provide, as disclosed at the time of collection.
If you are a Doer, you may also provide, or authorize us to collect, recommendations and verification information to confirm your identity and reputation. By submitting a recommender's contact details, you confirm you have their consent to share that information for verification purposes.
If you pay or are paid through the Platform, payment card and bank details are collected and processed directly by our third-party payment processor (for example, Stripe). We do not store full payment card numbers.
3.2 Information We Collect Automatically
Usage data: pages viewed, features used, time spent, and links clicked;
Device and technical data: IP address, browser type, operating system, and device identifiers; and
Cookie, analytics, and advertising data: collected through cookies, pixels, tags, SDKs, and similar technologies, including Google Analytics, the Meta Pixel, and similar tools from advertising partners. This may include pages viewed, actions taken (for example, signing up or making a Booking request), referral source and campaign information (such as the site, ad, or link that brought you to us), and device and browser identifiers (see Section 12).
3.3 Information From Other Sources
We may receive information about you from other users (for example, when a Service Booker contacts a Doer or a member refers a Doer), from Communities (for example, confirming membership), from recommenders, from public sources, and from service providers that help us operate the Services (for example, hosting, messaging, analytics, customer support, and payments).
4) Text Messaging (SMS) Program
4.1 How SMS on EazyDone Works
EazyDone offers an optional SMS program that lets Service Bookers and Doers communicate by text about service requests and Bookings. When a conversation starts, EazyDone assigns a proxy phone number from our pool of numbers, provided through our messaging provider, Twilio. Both participants send and receive texts through that proxy number.
Phone number masking. We do not directly display your personal phone number to the other participant. The proxy number is used to facilitate the conversation and keep personal numbers private by default.
Voluntary number sharing. You are not prohibited from sharing your personal phone number or other contact details during an SMS conversation. If you choose to share them, the other participant will have them, and any conversation that continues outside the Platform is not covered by our masking, storage, or safety features. EazyDone is not responsible for communications that take place outside the Platform.
4.2 Types of Messages
Conversation messages: person-to-person texts between a Service Booker and a Doer about a service request or Booking.
Service notifications: texts from EazyDone about your requests and Bookings, such as booking confirmations, reminders, follow-ups, and requests to review a completed service.
SMS messages are limited to service-related communications. We do not use SMS for marketing or promotional purposes. If we ever offer promotional texts, we will ask for your separate, express consent first and will not make it a condition of using the Services.
4.3 SMS Information We Collect
Your mobile phone number and carrier-related information needed to deliver messages;
Your SMS opt-in record, including the date, time, method, and wording of the consent you gave, and any opt-out;
The content of all SMS messages sent and received through the Services, including any images or media; and
Message metadata, such as sender, recipient, proxy number used, timestamps, and delivery status.
4.4 Storage and Monitoring of Messages
We collect, store, and monitor all SMS messages sent through the Services. Conversation history is stored in the EazyDone database and is available to participants through the Platform inbox. By using the SMS program, you consent to this storage and monitoring. We may review messages, manually or with automated tools, to:
deliver messages and display conversation history in your inbox;
keep users safe and detect fraud, harassment, spam, or other misuse;
investigate and help resolve disputes between users;
provide customer support;
enforce our Terms of Use; and
comply with legal obligations.
4.5 Consent and Opt-Out
SMS is optional. You opt in by providing your mobile number and checking the SMS consent box on the Platform. Consent to receive texts is not a condition of any purchase. Message frequency varies based on your conversations and Bookings. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
You can opt out at any time by replying STOP to any EazyDone text. You will receive one confirmation text, and SMS will stop for that number. You can still message through the Platform inbox. Reply HELP for assistance or email done@eazydone.com.
4.6 No Sharing of SMS Data for Marketing
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We never use your phone number, SMS content, or SMS opt-in data for advertising, audience matching, or ad targeting, and we configure our advertising tools so they do not receive phone numbers.
5) How We Use Personal Information
Provide and operate the Services, including connecting Service Bookers and Doers, messaging, and processing payments where applicable;
Create and maintain accounts, profiles, and Community memberships;
Verify Doers through recommendations and referrals;
Communicate with you about the Services, including confirmations, reminders, follow-ups, review requests, updates, and security alerts;
Send email newsletters, announcements, and promotions where permitted, with an unsubscribe option in every email;
Personalize the Services;
Measure and advertise: understand which sources and campaigns bring people to EazyDone, and show ads about EazyDone (see Section 7);
Monitor, analyze, and improve the Services;
Detect, prevent, and address fraud, abuse, safety risks, and violations of our Terms of Use;
Comply with legal obligations and enforce our agreements; and
Conduct research and development using de-identified or aggregated data where possible.
6) Legal Bases for Processing (EEA/UK Users)
Where the GDPR or UK GDPR applies, we rely on: contract (to provide the Services); legitimate interests (to operate, secure, and improve the Services, where not overridden by your rights); consent (for example, SMS, some cookies, and marketing emails, which you may withdraw at any time); and legal obligations.
7) How We Share Personal Information
We may share personal information with:
Service providers that perform services on our behalf, such as hosting, messaging delivery (Twilio), email delivery, analytics, customer support, and payment processing. They are contractually required to use personal information only as we instruct and to protect it;
Other users, as needed to facilitate a connection or Booking. Your phone number is masked in SMS conversations unless you choose to share it. Information you make public, such as profile details and photos, may be visible to other members;
Communities, limited to information needed to operate the Community program, such as confirming membership, referral attribution, and aggregated activity reports. We do not share your messages or phone number with Communities;
Professional advisors under confidentiality obligations;
Authorities and others where required by law, to respond to lawful requests, enforce our Terms, or protect rights, property, or safety;
Business transfers, in connection with a merger, acquisition, financing, or sale of assets, subject to this Privacy Policy; and
With your direction or consent.
The categories above exclude text messaging originator opt-in data and consent, which we do not share with any third parties.
Advertising and analytics partners. We do not sell personal information for money. We use advertising and analytics tools, such as the Meta Pixel and Google Analytics, to measure how people find and use EazyDone and to show ads about EazyDone on other sites and apps. These tools may collect cookie identifiers, device and browser information, IP address, pages viewed, and actions taken on our site, and may receive a hashed (encoded) version of your email address. Under some U.S. state laws, this counts as "sharing" personal information for cross-context behavioral advertising. We never provide phone numbers, SMS content, SMS opt-in data, or message content to advertising partners. Our partners use this information under their own privacy policies (for example, Meta at https://www.facebook.com/privacy/policy). You can opt out at https://www.eazydone.com/privacy-choices ("Your Privacy Choices" / "Do Not Sell or Share My Personal Information"), and we honor Global Privacy Control signals. Where the law requires consent (for example, in the EEA or UK), we use these tools only after you agree through our cookie banner.
8) Your Choices and Rights
Depending on where you live, you may have the right to access, correct, delete, or restrict your personal information, to object to certain processing, to receive a portable copy, and to withdraw consent. To exercise these rights, email done@eazydone.com. We may need to verify your identity, and we will respond within the time required by law.
SMS: reply STOP to any text, or change your setting in your account.
Email: use the unsubscribe link in any marketing email. We may still send service-related emails.
Ads and cookies: use our cookie banner, visit https://www.eazydone.com/privacy-choices, enable Global Privacy Control in your browser, or adjust your browser settings. You can also manage ad preferences in your Meta and Google account settings.
U.S. state residents. See Appendix A for additional rights, including use of an authorized agent and appeals.
9) International Data Transfers
We may transfer personal information to countries other than your own, including the United States. Where required, we use appropriate safeguards, such as Standard Contractual Clauses, and technical and organizational measures to protect it.
10) Data Retention
We keep personal information only as long as needed for the purposes in this Privacy Policy, including legal, accounting, and reporting obligations, resolving disputes, and enforcing agreements. For example:
Payment and transaction records: at least six (6) years after the end of the relevant fiscal year.
SMS conversation records and opt-in records: for as long as your account is active, and afterward as needed for safety, dispute resolution, and legal compliance. Opt-in and opt-out records may be kept for at least four (4) years to show compliance with messaging laws.
Other information: deleted or de-identified within seven (7) years after account closure, unless you request earlier deletion or a longer period is required by law.
11) Security
We use administrative, technical, and physical safeguards designed to protect personal information, including access controls, encryption in transit, password protections, and the security practices of our infrastructure and messaging providers (for example, AWS, Google, and Twilio). No method of transmission or storage is 100% secure.
12) Cookies and Similar Technologies
We and our partners use cookies, pixels, tags, and similar technologies for: (a) essential purposes, such as log-in and security; (b) analytics, to understand how the Services are used and which sources bring visitors; and (c) advertising, to measure campaigns and show ads about EazyDone (for example, through the Meta Pixel). You can manage non-essential cookies through our cookie banner and at https://www.eazydone.com/privacy-choices. We do not place advertising pixels on pages that display your messages or inbox.
13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting a notice on www.eazydone.com and/or by email before the changes take effect. The "Last Updated" date shows when it was last revised.
14) Contact Us
EazyDone Inc., 1013 Centre Road, Suite 403-B, Wilmington, DE 19805, USA
Appendix A: U.S. State Privacy Notice (including California)
This Appendix supplements the Privacy Policy for residents of U.S. states with comprehensive privacy laws, such as California, Colorado, Connecticut, Virginia, Utah, Massachusetts (where applicable), and others as they take effect.
Categories collected: identifiers and contact information; account and Community information; commercial information (Bookings); internet and device activity (including cookie, pixel, and referral data); approximate location (city, postal code); and message content (in-platform and SMS). See Sections 3 and 4.
Sensitive personal information: account log-in credentials and the contents of messages. We use these only to provide the Services, keep users safe, and comply with law, and not to infer characteristics about you.
Purposes: see Section 5. Sources: see Section 3.
Disclosures for business purposes: to the recipients in Section 7.
Sale and sharing: we do not sell personal information for money. We share identifiers and internet activity (cookie, pixel, and hashed email data) with advertising partners such as Meta for cross-context behavioral advertising, as described in Section 7. We never share phone numbers, SMS content, or SMS opt-in data for this purpose. We do not knowingly collect, sell, or share information of anyone under 18. You can opt out at https://www.eazydone.com/privacy-choices or by enabling Global Privacy Control.
Retention: see Section 10.
Your rights: to know and access, delete, correct, obtain a portable copy, opt out of sale, sharing, and targeted advertising, and limit use of sensitive personal information. We will not discriminate against you for exercising these rights.
Appeals: if we deny your request, reply to our decision with "Appeal" in the subject line. If you disagree with our appeal decision, you may contact your state Attorney General.
Appendix B: Definitions
"Personal Information" means information that identifies, relates to, or could reasonably be linked with a particular individual or household. It does not include de-identified or aggregated information.
"Community" means a school, synagogue, community center, employer, or other organization through which members access EazyDone.
"Doer" means a local individual or business offering services on the Platform.
"Service Booker" means an individual seeking services through the Platform.
"SMS Program" means EazyDone's optional text messaging feature described in Section 4.
"Proxy Number" means a phone number from EazyDone's pool of numbers assigned to an SMS conversation so that participants' personal numbers are not displayed.
"Anonymous Information" means de-identified or aggregated information that cannot reasonably be used to identify an individual.