Previous version: effective January 2024, last reviewed October 10, 2025. This version replaces it in full.
Welcome to EazyDone, a brand of EazyDone Inc. ("EazyDone," "Company," "we," "our," "us"). Our principal office is 1013 Centre Road, Suite 403-B, Wilmington, Delaware 19805, USA.
By accessing or using our website (https://www.eazydone.com), web platform (https://eazydone.com), mobile apps, messaging features (including our SMS program), tools, and related services (collectively, the "Service"), or by clicking "I Accept" or a similar button, you agree to these Terms of Use (the "Terms"). If you do not agree, do not use the Service.
Our Privacy Policy at https://www.eazydone.com/privacy-policy explains how we collect, use, and share personal information, including SMS data, and is incorporated into these Terms.
1) What EazyDone Is (and Is Not)
EazyDone is a community-powered marketplace. It connects individuals and families seeking services ("Service Bookers") with local service providers ("Doers") recommended through participating communities, such as schools, synagogues, community centers, employers, and other organizations ("Communities"). Service Bookers and Doers are together "Users."
We do not employ Doers, provide Doer services, supervise Doers, or guarantee the quality, safety, or legality of any service. Any engagement for services is solely between Users. We are not an employer, joint employer, staffing agency, or broker, and we do not control Doers' hours, rates, or methods.
Communities help members find and recommend Doers. A Community does not employ, vet, supervise, or guarantee Doers, and is not a party to any Booking. Users are responsible for deciding whether a Doer or service is suitable, and for complying with all applicable laws, including licensing, labor, and tax laws.
2) Eligibility; Age Requirement
You must be at least 18 years old and able to form a binding contract to use the Service. This applies to all Users, including every Doer, and to the SMS program.
Your representation. By creating an Account, checking the age confirmation box, or using the Service, you represent and warrant that you are at least 18 years old. We rely on this representation. Providing false age information is a material breach of these Terms.
Verification and enforcement. We may, but are not required to, ask for proof of age at any time. We may suspend or close any Account we reasonably believe belongs to someone under 18, without liability to that person or anyone else.
Your responsibility. If you misrepresent your age, you are solely responsible for any resulting claims, and your indemnification obligations in Section 14 apply. If you learn that a User is under 18, please report it to done@eazydone.com.
Services involving children. A Service Booker may request services for their household, including for children (for example, tutoring or childcare). The Service Booker is responsible for the Booking, for deciding whether a Doer is suitable, and for supervising any minor involved. Doers who provide services to children must comply with all applicable laws, including any licensing or registration requirements.
3) Accounts, Communities, and Verification
Some features require an account ("Account"). You must provide accurate, current, and complete information and keep it updated, including your mobile number if you use SMS. You are responsible for all activity under your Account and for safeguarding your credentials. Notify us promptly at done@eazydone.com of any unauthorized access.
Access to certain Communities may be by invitation or membership. Members may refer Doers to their Community, and we may invite Doers directly. Before listing a Doer, we may verify the Doer's identity and request recommendations. We do not perform background checks unless we expressly state otherwise for a specific listing, and we do not guarantee the accuracy of profiles, recommendations, reviews, or listings.
By submitting a recommender's contact details, you confirm that you have their consent to share that information for verification purposes.
4) Acceptable Use
We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Service for lawful purposes, subject to these Terms. You agree not to:
(a) post or send unlawful, infringing, defamatory, harassing, threatening, discriminatory, sexually explicit, or otherwise harmful content;
(b) use in-platform messaging or SMS for anything other than service-related communication, including spam, advertising, promotions, solicitation of other Users for unrelated purposes, or mass messaging;
(c) send messages to anyone who has opted out or asked you to stop contacting them;
(d) impersonate any person, or misrepresent your identity, qualifications, or Community affiliation;
(e) collect or share other Users' personal information without their consent;
(f) upload viruses, malware, or harmful code, or interfere with, reverse engineer, or gain unauthorized access to the Service;
(g) use the Service to build a competing product; or
(h) violate any applicable law or third-party terms, including those of Third-Party Services.
We may suspend or limit access for conduct that violates these Terms, threatens User safety, or degrades the Service.
5) Platform Features
Once your Account is set up, Users may: (1) offer services (Doers); (2) request to book a Doer's services (Service Bookers); and (3) communicate through the Service to finalize a Booking (time, location, price, payment, and other details). A Doer may accept or decline a Booking at their sole discretion. We do not set schedules or prices.
6) Messaging and SMS Program
6.1 Program Description
EazyDone Messaging is an optional SMS program for service-related communication. It includes: (a) person-to-person text conversations between Service Bookers and Doers about service requests and Bookings; and (b) service notifications from EazyDone, such as booking confirmations, reminders, follow-ups, and review requests. We do not send marketing or promotional texts.
6.2 Consent
By providing your mobile number and checking the SMS consent box, you agree to receive text messages from EazyDone and, through EazyDone proxy numbers, from the Users you communicate with. Consent is not a condition of any purchase. You confirm that you are the subscriber or authorized user of the mobile number you provide, and you will update it if it changes.
6.3 Frequency, Costs, and Carriers
Message frequency varies based on your conversations and Bookings. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
6.4 Delivery Not Guaranteed
SMS is a "best-effort" technology. EazyDone does not guarantee that any text message will be delivered, delivered on time, or displayed on a recipient's device. Messages may be delayed, filtered, or not delivered for reasons outside our control, including:
Carrier filtering: mobile carriers may filter, slow, or block messages they consider spam, or that trigger their content rules;
Carrier rules and limits: carriers may restrict or reject messages based on their own registration, volume, and sending rules;
Invalid or changed numbers: messages may fail if a number is incorrect, inactive, disconnected, or has moved to another carrier;
Device status: if a phone is off, out of coverage, or has full message storage, the carrier may hold the message for a limited time, after which it may expire undelivered; and
Other network issues: outages, maintenance, or failures by carriers or our messaging providers.
Do not rely on SMS for time-sensitive or critical communication. Your conversation history remains available in the Platform inbox, and we recommend checking it for important updates about your Bookings. EazyDone is not liable for any loss or harm resulting from a message that is delayed, filtered, or not delivered.
6.5 Opt-Out and Help
Reply STOP to any EazyDone text to opt out. You will receive one confirmation message, and no further texts will be sent to that number unless you opt in again. Reply HELP for help, or contact done@eazydone.com or +1 (617) 614-7449. You can continue to message through the Platform inbox after opting out.
6.6 Proxy Numbers and Masking
Conversations are routed through proxy phone numbers from EazyDone's pool of numbers, provided by our messaging provider, Twilio. We do not directly display your personal phone number to the other User. Proxy numbers may be reassigned to other conversations after a conversation ends or becomes inactive. Do not save a proxy number as a permanent contact for a person.
6.7 Sharing Your Own Number
You are not prohibited from sharing your personal phone number or contact details during a conversation. If you do, you do so at your own choice and risk. Communications that continue outside the Platform are not masked, stored, or monitored by us, are not covered by our safety tools, and are your sole responsibility. EazyDone is not liable for communications or dealings outside the Platform.
6.8 Storage and Monitoring
EazyDone collects, stores, and monitors all SMS and in-platform messages sent through the Service, as described in our Privacy Policy. Conversation history is stored on the EazyDone platform and available in your Platform inbox. By using messaging, you consent to this storage and monitoring, including review for safety, fraud prevention, dispute resolution, customer support, enforcement of these Terms, and legal compliance. We may block, remove, or withhold messages that violate these Terms.
6.9 Not for Emergencies
Do not use EazyDone messaging to contact emergency services. Proxy numbers cannot reach 911 or other emergency numbers. In an emergency, call 911 or your local emergency number directly.
6.10 Privacy
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. See our Privacy Policy at https://www.eazydone.com/privacy-policy.
7) Payments, Fees, and Taxes
Service Bookers do not pay EazyDone to use the Service. Service Bookers pay only for the services they book, at the price agreed with the Doer.
7.1 Doer Plans
Each Doer may join their first Community for free. Joining additional Communities requires a paid subscription plan. Current plans, prices, and the number of Communities each includes are shown on the Platform before you subscribe. Prices may change, as described below.
Automatic renewal. Paid plans renew automatically each billing period (for example, monthly) and are charged to your payment method on file until you cancel. Before you subscribe, we will show the price, billing frequency, and how to cancel, and you must agree to them.
Cancellation. You can cancel at any time in your Account settings or by emailing done@eazydone.com. Cancellation takes effect at the end of the current billing period. You keep access to your paid Communities until then. You will keep your first, free Community.
Refunds. Except where required by law, fees are non-refundable, including for partial billing periods.
Price changes. We will give you at least 30 days' notice by email before a price increase takes effect. If you do not agree, you may cancel before the new price applies.
Failed payments. If a payment fails, we may suspend access to paid Communities until payment is made.
Doer plan fees pay for access to EazyDone Communities and features. They do not buy a higher ranking, placement, or recommendation.
7.2 Communities
Communities may be charged a setup or activation fee, or other fees, under a separate written agreement with EazyDone. Community fees are never charged to Service Bookers.
7.3 Payments and Taxes
Payments between Users may be processed by a third-party payment processor (for example, Stripe) under its own terms. EazyDone is not a party to payment processing and is not liable for processor actions, chargebacks, or errors. Users are solely responsible for their taxes and tax reporting.
8) Cancellation Policy
This section applies to Bookings paid through the Platform. If you cancel a Booking at least 24 hours before the scheduled start, you will receive a full refund. Cancellations within 24 hours incur a $15 non-refundable fee, with the remainder refunded. If a Doer cancels at least 24 hours before, we will try to help you find a replacement; if we cannot, the Booking will be cancelled and fully refunded. If a Doer does not show up, you will receive a full refund, and we will look into what happened.
9) User Content
"User Content" means anything you post, upload, send, or provide through the Service, including profiles, reviews, photos, and messages. You keep ownership of your User Content. You grant us a limited, worldwide, royalty-free license to host, store, reproduce, display, transmit, and use User Content to operate, secure, and improve the Service. We may use de-identified or aggregated data for analytics and improvement. We may remove content that, in our discretion, violates these Terms or the law.
Reviews must reflect your genuine experience. Do not post reviews of yourself, your own business, or in exchange for payment.
10) Third-Party Services
The Service relies on and may link to third-party services, such as Twilio (messaging) and Stripe (payments) ("Third-Party Services"). Your use of Third-Party Services is governed by their terms, and we are not responsible for them.
11) Intellectual Property
All rights in the Service, including software, design, text, graphics, and the EazyDone name and logo, are owned by us or our licensors. Except for the limited license in Section 4, no rights are granted. We may use any feedback you provide without restriction or compensation.
12) Warranty Disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE, INCLUDING MESSAGE DELIVERY, WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DOER, USER, COMMUNITY, RECOMMENDATION, OR REVIEW IS RELIABLE OR SAFE.
13) Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR USE, EVEN IF ADVISED OF THEIR POSSIBILITY. WE ARE NOT LIABLE FOR THE ACTS OR OMISSIONS OF ANY USER OR COMMUNITY, OR FOR COMMUNICATIONS OR DEALINGS OUTSIDE THE PLATFORM. OUR AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF $100 OR THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
14) Release and Indemnification
Release. Because we are not a party to agreements between Users, you release us and our employees, investors, agents, partners, and licensors from claims of every kind, known and unknown, arising from disputes between Users or between Users and Communities.
Indemnification. You agree to defend, indemnify, and hold us harmless from losses, liabilities, and expenses (including reasonable attorneys' fees) arising from: (a) your User Content, including messages; (b) your use of the Service, including any misrepresentation of your age or identity; (c) any Booking; (d) amounts owed to or by you; (e) your breach of these Terms; or (f) your violation of law or third-party rights.
15) Term and Termination
These Terms apply from your first use of the Service until your Account is closed and you stop using the Service. We may suspend or terminate access for violations or for risks to Users or to us. On termination, you lose access to your Account, SMS conversations through proxy numbers will stop, and you must stop using the Service. Termination does not affect existing Bookings between Users. Sections that by their nature should survive will survive.
16) Changes to the Service or Terms
We may modify the Service or these Terms. If we make material changes, we will give notice, for example by posting on the site or emailing you. Changes apply going forward. Continued use after changes take effect means you accept them.
17) Governing Law; Venue; Waiver
These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules. The parties consent to the exclusive jurisdiction and venue of the state and federal courts in New York, New York, and waive trial by jury to the extent permitted by law. The UN Convention on Contracts for the International Sale of Goods does not apply.
Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the rest will remain in effect. We may assign these Terms in connection with a corporate transaction. You may not assign them without our written consent.
18) Notices and Contact
We may give notices through the Service, by email, or to your Account contact details. Questions about these Terms: EazyDone Inc., 1013 Centre Road, Suite 403-B, Wilmington, DE 19805, USA | done@eazydone.com | +1 (617) 614-7449.